FAQ: Soundbrenner Core: The 4-in-1 Smart Music Tool
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I buy more awesome stuff at crowdfunding pricing?

Of course you can! When you’re done with your survey you will be presented with a screen that looks like a normal online store. Here you can choose from the other items related to our campaign and go bananas. Prices are as low as they’ll ever be, so take advantage of this - we made it for you!

Last updated: September 03, 2019 02:29

How does the add-on system work?

Add whatever extra items you want to your reward. If the amount exceeds your initial pledge, you can just pay the difference via credit card/debit card on a secured checkout page on the last page of the survey.

In some situations, if you pledged more money than the actual reward (plus shipping), then you’ll see a credit being displayed on the left hand side. When you add more items to your reward this credit will subsequently decrease. If your credit goes down to zero and you add even more items you’ll be asked to provide additional payment. When you’re finished, just input your card details and you’re done!

Last updated: September 03, 2019 02:32

Which shipment service are you using? Can I track my shipment?

We will be using bulk air shipping + national postal service. A unique tracking number is issued for each parcel. Depending on the country of delivery, the tracking number may be updated only once the parcel has entered the country.

Last updated: September 03, 2019 02:36

Is express shipping service available?

No. We don’t have an express shipment option available for this campaign.

Last updated: September 03, 2019 03:00

I’m about to move, what address should I use?

Just input the address where you’ll be for the month of October. If you need to change it later before we actually start shipping, just email us on support.

Last updated: September 13, 2019 00:51

Can I change my survey after I submit it?

Yes until September 30th. Just follow the link to the survey and you’ll be able to change everything. You can change your shipping address, your pledge options or the selected add-ons. When we’re ready to ship we’ll start freezing the information so we can start sending this through our systems and get you your order. We’ll let you know when we’re getting ready to do this so you’ll know and have one last go at getting these spectacular products at the great Kickstarter discount.

Last updated: September 03, 2019 02:51

Ok done! Now what?

Great! As soon as we’ve received all the answers and closed the survey, we’ll start preparing orders. Once this is completed, we’ll send you a shipment notification email with your tracking number. In the meantime, just be awesome and carry on.

Last updated: September 03, 2019 02:41

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us